Refund policy

Refund & Return Policy

JP Ford Coin & Currency

We want you to be confident when purchasing from JP Ford Coin & Currency. Buying a collectible online is different from examining it in person, so we offer a 7-Day Numismatic Return Privilege on eligible collectible merchandise.

Because bullion and other precious-metal products are priced according to rapidly changing markets, different rules apply to market-priced merchandise.

7-Day Numismatic Return Privilege

Eligible numismatic and collectible merchandise may be returned within seven (7) calendar days of delivery, provided the item is returned in the same condition in which it was received.

Eligible merchandise generally includes:

  • Numismatic coins

  • Collectible paper currency

  • Tokens and medals

  • Certified coins and currency

  • Raw collectible coins

  • Other non-bullion collectibles unless identified as final sale

You do not need to prove that we made an error to use the 7-Day Numismatic Return Privilege. If you receive an eligible collectible and decide it is simply not right for your collection, contact us within seven calendar days of delivery.

Please contact us before returning any merchandise so that we can provide return instructions.

Conditions for Numismatic Returns

To qualify for the 7-Day Numismatic Return Privilege:

  • You must contact JP Ford Coin & Currency within seven calendar days of delivery.

  • The item must be returned in substantially the same condition in which it was received.

  • Certified coins and currency must remain in their original, intact third-party grading holders.

  • Items shipped in flips, capsules, holders, sealed packaging, or other protective packaging should remain in that packaging whenever reasonably possible.

  • The item must not have been cleaned, altered, damaged, repaired, engraved, processed, or otherwise changed after delivery.

  • The return must be packaged securely and shipped according to any return instructions we provide.

JP Ford Coin & Currency reserves the right to decline a return when an item has been altered, damaged, switched, tampered with, or is not the same item originally sold.

Return Shipping for Preference-Based Returns

If you are returning an eligible numismatic or collectible item because you changed your mind, decided it was not right for your collection, or otherwise exercised our 7-Day Numismatic Return Privilege without an error on our part, you are responsible for return shipping costs.

Original shipping charges are generally not refundable on preference-based returns.

We strongly recommend using a tracked and appropriately insured shipping method. The customer is responsible for an authorized preference-based return until it is safely delivered back to JP Ford Coin & Currency.

When We Made an Error

If:

  • You received an item different from what you ordered;

  • We made a material error in the listing or transaction;

  • The item was materially misrepresented;

  • An item represented by us as genuine is determined not to be genuine; or

  • Your order was damaged during shipping,

please contact us promptly.

For an approved return resulting from our error or qualifying shipping damage, JP Ford Coin & Currency will provide a return shipping label or reimburse reasonable approved return shipping expenses as appropriate.

Depending on the circumstances and availability of the merchandise, we may offer a replacement, exchange, or refund.

Bullion & Market-Priced Products

Sales of bullion, precious metals, and other market-priced products are final.

Bullion prices are directly or substantially affected by changes in precious-metal markets. Once a transaction has been completed, subsequent changes in gold, silver, platinum, palladium, or other market prices are not grounds for cancellation, return, refund, or exchange.

The 7-Day Numismatic Return Privilege does not apply to bullion or other merchandise sold primarily for its precious-metal value.

Bullion and market-priced merchandise may still qualify for review when:

  • You received a different product than you ordered.

  • The shipment was damaged in transit.

  • JP Ford Coin & Currency made a material error in fulfilling or describing the order.

  • The product was materially misrepresented.

Market movement, buyer preference, or a subsequent change in the item's value does not qualify for a bullion return.

Third-Party Certified Coins & Currency

Coins and currency certified by recognized third-party grading services are sold based in part upon the authentication and grade assigned by that grading service.

Differences of opinion regarding a grade assigned by a third-party grading service do not constitute a material misrepresentation by JP Ford Coin & Currency.

However, eligible certified numismatic merchandise is still covered by our 7-Day Numismatic Return Privilege. If you receive a certified coin and decide it is not right for your collection, you may request a return within the applicable return period as long as the certification holder remains intact and all other return requirements are met.

Raw Coins & Grading

Coin grading is subjective, particularly for coins that have not been certified by an independent third-party grading service.

When JP Ford Coin & Currency provides a grade or condition description for a raw coin, it represents our opinion based upon our examination of that item. Another collector, dealer, or grading service may reach a different opinion.

A difference of grading opinion does not by itself mean that an item was materially misrepresented.

However, eligible raw numismatic merchandise remains covered by our 7-Day Numismatic Return Privilege, allowing you to examine your purchase after it arrives and return it within the applicable period if it is not right for your collection.

Shipping Damage

If your order arrives damaged, please contact us promptly and retain all original packaging and shipping materials.

Do not discard the shipping box, mailing label, internal packaging, damaged holder, or other materials until the matter has been resolved.

We may request photographs or other documentation needed to investigate the damage or submit a carrier or insurance claim.

Return Authorization

Please contact JP Ford Coin & Currency before returning merchandise.

Once a return is authorized, we will provide instructions regarding where and how the merchandise should be returned.

Do not send a return until you have received return instructions from us.

This helps ensure that valuable merchandise is properly tracked, insured, identified, and processed when it arrives.

Refunds

Once an authorized return has been received, we will inspect the merchandise and confirm that it meets the applicable return requirements.

Approved refunds will generally be issued to the original payment method within seven (7) business days after the returned merchandise has been received and approved.

Your bank, credit-card company, or payment provider may require additional time before the refund appears in your account.

For preference-based numismatic returns, original and return shipping charges are generally not refundable.

When a return results from our error, material misrepresentation, or qualifying shipping damage, applicable shipping charges may also be refunded or paid by JP Ford Coin & Currency.

Exchanges

When appropriate, we may offer an exchange or replacement.

Because many numismatic items are individually photographed, unique, or one-of-a-kind, an identical replacement may not be available.

Bullion and other market-priced merchandise cannot be exchanged simply because market prices have changed. Any approved replacement involving a market-priced product will be handled according to the circumstances of the original transaction and current availability.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Numismatic orders that have not yet shipped may be canceled when we are reasonably able to stop fulfillment.

Bullion and market-priced orders may not be canceled once the transaction has been completed and the market price has been locked.

We reserve the right to cancel an order before shipment when necessary because of inventory errors, pricing errors, payment or fraud concerns, or other circumstances that prevent us from safely or accurately completing the transaction. If we cancel a paid order, the applicable payment will be refunded.

Buy With Confidence

We want you to be happy with the coins and collectibles you add to your collection.

Our 7-Day Numismatic Return Privilege gives you an opportunity to examine eligible collectible merchandise after it arrives. If it simply isn't right for your collection, contact us within seven days and we'll help you through the return process.

Questions before purchasing are always welcome. We're happy to discuss a coin's grade, condition, certification, authenticity, photographs, or other characteristics before you order.

JP Ford Coin & Currency
82 Cloverleaf Dr Unit #104
Longs, SC 29568

Call: 843-399-7296
Email: jpfcoin@gmail.com
Website: www.JPFCoin.com

Last updated: September 2026